/* Support Section Styles */
.support-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(350px, 1fr));
    gap: 1.5rem;
    margin-top: 1rem;
}

.support-card {
    background: var(--card-bg);
    border: 1px solid var(--border-color);
    border-radius: 12px;
    overflow: hidden;
    transition: all 0.3s ease;
    box-shadow: var(--shadow-sm);
    position: relative;
}

.support-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
    background: linear-gradient(90deg, var(--accent-color), var(--accent-hover));
    border-radius: 12px 12px 0 0;
}

.support-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
    border-color: var(--accent-color);
}

.support-card-header {
    padding: 1.25rem;
    border-bottom: 1px solid var(--border-light);
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 1rem;
}

.ticket-info {
    flex: 1;
}

.ticket-number {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    margin-bottom: 0.5rem;
}

.ticket-id {
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--text-color);
}

.ticket-status {
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 500;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-1 { /* Open */
    background: rgba(40, 167, 69, 0.1);
    color: var(--success-color);
    border: 1px solid rgba(40, 167, 69, 0.2);
}

.status-2 { /* In Progress */
    background: rgba(255, 193, 7, 0.1);
    color: var(--warning-color);
    border: 1px solid rgba(255, 193, 7, 0.2);
}

.status-3 { /* Answered */
    background: rgba(23, 162, 184, 0.1);
    color: var(--info-color);
    border: 1px solid rgba(23, 162, 184, 0.2);
}

.status-4 { /* On Hold */
    background: rgba(108, 117, 125, 0.1);
    color: var(--text-muted);
    border: 1px solid rgba(108, 117, 125, 0.2);
}

.status-5 { /* Closed */
    background: rgba(220, 53, 69, 0.1);
    color: var(--error-color);
    border: 1px solid rgba(220, 53, 69, 0.2);
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: 1rem;
    flex-wrap: wrap;
}

.ticket-date,
.ticket-priority {
    display: flex;
    align-items: start;
    gap: 0.5rem;
    font-size: 0.875rem;
    color: var(--text-muted);
}

.ticket-priority.priority-1 { /* Low */
    color: var(--success-color);
}

.ticket-priority.priority-2 { /* Medium */
    color: var(--warning-color);
}

.ticket-priority.priority-3 { /* High */
    color: var(--error-color);
}

.ticket-actions {
    flex-shrink: 0;
}

.support-card-body {
    padding: 1.25rem;
}

.ticket-title {
    margin-bottom: 1rem;
}

.ticket-title h4 {
    margin: 0 0 0.5rem 0;
    font-size: 1.1rem;
    font-weight: 600;
    color: var(--text-color);
    line-height: 1.3;
}

.ticket-department {
    display: inline-flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.875rem;
    color: var(--text-muted);
    background: var(--border-light);
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
}

.ticket-preview {
    margin-bottom: 1rem;
}

.preview-content {
    display: flex;
    flex-direction: column;
    gap: 0.75rem;
}

.message-preview {
    background: var(--border-light);
    padding: 1.25rem;
    border-radius: 12px;
    margin-bottom: 1rem;
    border: 2px solid var(--border-color);
    transition: all 0.3s ease;
    position: relative;
}

.message-preview:hover {
    transform: translateY(-1px);
    box-shadow: var(--shadow-sm);
}

.message-preview.original-message {
    border: 2px solid var(--primary-color);
    background: linear-gradient(135deg, rgba(99, 102, 241, 0.08) 0%, rgba(99, 102, 241, 0.03) 100%);
    box-shadow: 0 2px 8px rgba(99, 102, 241, 0.1);
}

.message-preview.original-message:hover {
    border-color: var(--primary-color);
    box-shadow: 0 4px 12px rgba(99, 102, 241, 0.15);
}

.message-preview.original-message .preview-label {
    background: linear-gradient(135deg, var(--primary-color) 0%, #4F46E5 100%);
}

.message-preview.latest-reply {
    border: 2px solid var(--accent-color);
    background: linear-gradient(135deg, rgba(0, 224, 155, 0.08) 0%, rgba(0, 224, 155, 0.03) 100%);
    box-shadow: 0 2px 8px rgba(0, 224, 155, 0.1);
}

.message-preview.latest-reply:hover {
    border-color: var(--accent-hover);
    box-shadow: 0 4px 12px rgba(0, 224, 155, 0.15);
}

.message-preview.latest-reply .preview-label {
    background: linear-gradient(135deg, var(--accent-color) 0%, var(--accent-hover) 100%);
}

.preview-header {
    display: flex;
    align-items: center;
    margin-bottom: 0.5rem;
}

.preview-label {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.75rem;
    font-weight: 700;
    color: white;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    padding: 0.5rem 1rem;
    border-radius: 20px;
    background: rgba(0, 0, 0, 0.2);
    box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1);
}

.message-preview p {
    margin: 0;
    font-size: 0.875rem;
    color: var(--text-color);
    line-height: 1.4;
}

.ticket-footer {
    border-top: 1px solid var(--border-light);
    padding-top: 1rem;
}

.ticket-stats {
    display: flex;
    align-items: center;
    gap: 1rem;
    flex-wrap: wrap;
}

.assigned-to,
.unread-indicator {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    font-size: 0.875rem;
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
}

.assigned-to {
    color: var(--text-muted);
    background: var(--border-light);
}

.unread-indicator {
    font-weight: 500;
}

.admin-unread {
    color: var(--warning-color);
    background: rgba(255, 193, 7, 0.1);
    border: 1px solid rgba(255, 193, 7, 0.2);
}

.client-unread {
    color: var(--info-color);
    background: rgba(23, 162, 184, 0.1);
    border: 1px solid rgba(23, 162, 184, 0.2);
}

.support-actions {
    display: flex;
    justify-content: center;
    gap: 1.5rem;
    margin-top: 2rem;
    padding: 2rem;
    border-top: 1px solid var(--border-light);
    background: linear-gradient(135deg, rgba(0, 224, 155, 0.05) 0%, rgba(99, 102, 241, 0.05) 100%);
    border-radius: 12px;
}

.support-actions .btn {
    padding: 1rem 2rem;
    font-size: 1rem;
    border-radius: 12px;
    font-weight: 600;
    transition: all 0.3s ease;
    display: flex;
    align-items: center;
    gap: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    box-shadow: var(--shadow-sm);
    border: none;
    position: relative;
    overflow: hidden;
}

.support-actions .btn::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.2), transparent);
    transition: left 0.5s;
}

.support-actions .btn:hover::before {
    left: 100%;
}

.btn-view-all {
    background: linear-gradient(135deg, var(--secondary-color) 0%, #6B7280 100%);
    color: white;
}

.btn-view-all:hover {
    background: linear-gradient(135deg, #6B7280 0%, var(--secondary-color) 100%);
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
}

.btn-create-ticket {
    background: linear-gradient(135deg, var(--primary-color) 0%, #4F46E5 100%);
    color: white;
}

.btn-create-ticket:hover {
    background: linear-gradient(135deg, #4F46E5 0%, var(--primary-color) 100%);
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
}

/* Empty State */
.support-empty-state {
    text-align: center;
    padding: 3rem 2rem;
    background: var(--card-bg);
    border: 2px dashed var(--border-color);
    border-radius: 12px;
    margin-top: 1rem;
}

.empty-icon {
    width: 80px;
    height: 80px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--accent-color), var(--accent-hover));
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto 1.5rem;
    color: white;
    font-size: 2rem;
    animation: pulse 2s infinite;
}

.empty-content h4 {
    margin: 0 0 0.5rem 0;
    font-size: 1.25rem;
    font-weight: 600;
    color: var(--text-color);
}

.empty-content p {
    margin: 0 0 1.5rem 0;
    color: var(--text-muted);
    font-size: 0.875rem;
    line-height: 1.5;
}

.empty-content .btn {
    padding: 1rem 2rem;
    font-size: 1rem;
    border-radius: 12px;
    font-weight: 600;
    transition: all 0.3s ease;
    display: inline-flex;
    align-items: center;
    gap: 0.75rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    box-shadow: var(--shadow-sm);
    border: none;
    background: linear-gradient(135deg, var(--primary-color) 0%, #4F46E5 100%);
    color: white;
}

.empty-content .btn:hover {
    background: linear-gradient(135deg, #4F46E5 0%, var(--primary-color) 100%);
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
}

/* Dark Mode */
body.dark .support-card {
    background: var(--dark-card-bg);
    border-color: var(--dark-border-color);
}

body.dark .support-card:hover {
    border-color: var(--accent-color);
}

body.dark .support-card-header {
    border-bottom-color: var(--dark-border-light);
}

body.dark .ticket-department {
    background: var(--dark-border-light);
}

body.dark .message-preview {
    background: var(--dark-border-light);
}

body.dark .ticket-footer {
    border-top-color: var(--dark-border-light);
}

body.dark .assigned-to {
    background: var(--dark-border-light);
}

body.dark .support-actions {
    border-top-color: var(--dark-border-light);
}

body.dark .support-empty-state {
    background: var(--dark-card-bg);
    border-color: var(--dark-border-color);
}

/* Responsive */
@media (max-width: 768px) {
    .support-grid {
        grid-template-columns: 1fr;
        gap: 1rem;
    }
    
    .support-card-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 0.75rem;
    }
    
    .ticket-actions {
        align-self: stretch;
    }
    
    .ticket-actions .btn {
        width: 100%;
        justify-content: center;
    }
    
    .ticket-meta {
        gap: 0.75rem;
    }
    
    .ticket-stats {
        gap: 0.75rem;
    }
    
    .support-actions {
        flex-direction: column;
        gap: 0.75rem;
    }
    
    .support-actions .btn {
        width: 100%;
        justify-content: center;
    }
    
    .empty-icon {
        width: 60px;
        height: 60px;
        font-size: 1.5rem;
    }
    
    .empty-content h4 {
        font-size: 1.1rem;
    }
}

/* Animations */
.support-card {
    animation: fadeInUp 0.6s ease forwards;
    opacity: 0;
    transform: translateY(20px);
}

.support-card:nth-child(1) { animation-delay: 0.1s; }
.support-card:nth-child(2) { animation-delay: 0.2s; }
.support-card:nth-child(3) { animation-delay: 0.3s; }
.support-card:nth-child(4) { animation-delay: 0.4s; }
.support-card:nth-child(5) { animation-delay: 0.5s; }

@keyframes fadeInUp {
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

@keyframes pulse {
    0% { transform: scale(1); }
    50% { transform: scale(1.05); }
    100% { transform: scale(1); }
}

/* Hover effects */
.support-card {
    cursor: pointer;
}

.support-card .btn,
.support-card a {
    cursor: pointer;
    position: relative;
    z-index: 2;
}

.support-card .btn:hover {
    transform: translateY(-1px);
}